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The Importance of Cultural Framing to the Success of Social Initiatives in Business

Authors: Howard-Grenville, Jennifer; Hoffman, Andrew J.
Product Type: Journal Articles
Source: Academy of Management Executive. Vol. 17, Issue 2.
Publication Year: 2003

[This document has not yet been rated] 2801 views

Cultural frames provide leverage for action on social initiatives, as shown in a case on the air pollution issue in semiconductor manufacturing.

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How Normal is Normal? The Mitsubishi Motors Sexual Harassment Case

Authors: Alsheimer, J.; Dowling, P.; Pivar, B.; Powell, Elizabeth A.
Product Type: Cases
Source: Darden Business Publishing
Publication Year: 1999

[This document has not yet been rated] 2759 views

This case illustrates Mitsubishi Motors Manufacturing of America's (MMMA) responses to allegations of sexual harassment in 1996 at its Normal, Illinois, facility. The majority of the case focuses on major events that took place between 1992 and spring 1996, culminating in an Equal Employment Opportunity Commission (EEOC) investigation and class-action suit, which at the time was estimated to be the most expensive suit ever filed

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Arla Foods and the Cartoon Crisis (A, B, C)

Authors: Lane, Henry W.; Sondergaard, Mikael; Wesley, David T.A.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2010

[This document has not yet been rated] 2745 views

After a Danish newspaper publishes cartoons depicting the Prophet Muhammad, consumers across the Middle East decide to boycott Danish goods. Arla Foods (Arla) is one of Europe's largest dairy companies. Suddenly, it finds itself caught in the middle of a crisis that appears to be beyond its control.

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Kenya Airways (A)

Author: Munene, Catherine
Product Type: Cases
Source: United States International University
Publication Year: 2006

[This document has not yet been rated] 2724 views

In February 2003, Mr. Titus Naikuni was hired as Managing Director and CEO of the Kenya Airways Group. After attending the first few weekly business meetings as the Group's Managing Director and CEO, he realized he needed to develop a new direction for the company...

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Milking Money out of Parmalat

Authors: Toninato, Francesca; Tapies, Josep
Product Type: Cases
Source: IESE Business School
Publication Year: 2005

[This document has not yet been rated] 2715 views

At Parmalat's headquarters in Collecchio (Parma), top management was desperately trying to rescue the Group, negotiating a cash infusion of 3 billion euros with LBO funds, Blackstone and KKR, and the investment banking arm of Deutsche Bank.

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Unauthorized Disclosure: Hewlett-Packard's Secret Surveillance of Directors and Journalist

Authors: Lawrence, Anne T.; Harris, Randall D.; Baack, Sally
Product Type: Cases
Source: Case Research Journal 28(1): Winter
Publication Year: 2008

[This document has not yet been rated] 2658 views

In 2006, HP admitted it had hired outside investigators to spy on members of its board of directors and journalists to uncover the source of several leaks of confidential board deliberations. The investigators used methods, including "pretexting" (using an assumed identity in order to access others’ telephone records) which were possibly illegal and almost certainly unethical.

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The Voice of the Stakeholder

Authors: Samuelson, Judith; Birchard, Bill
Product Type: Magazine / Newspaper Articles
Source: Strategy + Business. Fall 2003; Issue 32.
Publication Year: 2003

[This document has not yet been rated] 2607 views

This article discusses the importance of listening to stakeholders in today's business reality. Drawing on 12 recent publications, the authors both identify and address five challenges in realizing a vision of social responsibility by relating to stakeholders...

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Martha Stewart (A, B, C)

Authors: Paine, Lynn S.; Bruner, Christopher M.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 2607 views

Explores Martha Stewart's December 2001 sale of ImClone Systems common stock, the ensuing federal investigations into possible insider trading, and Stewart's criminal prosecution and sentencing...

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Business School Faculty Respond to the BP Oil Leak

Authors: James, Erika H.; Holcomb, John; Seawell, Buie; Moore, Steven; Volschenk, Jako; Miller, Samuel
Product Type: Notes; Interviews
Source: The Aspen Institute Center for Business Education
Publication Year: 2010

[This document has not yet been rated] 2584 views

In June, 2010, Aspen CBE put out a call for business faculty to let us know how they plan to teach on the BP disaster in the coming semester. Below are some of their thoughts.

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Phase Two: The Pharmaceutical Industry Responds to AIDS

(Consideration of Human Needs and Equity Example 1: AIDS in Africa)

Authors: Spar, Debora L.; Bartlett, Nicholas
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2002

[This document has not yet been rated] 2579 views

Describes how major pharmaceutical firms changed their strategy and pricing policies in the years 2000 to 2002 to respond to the growing AIDS epidemic in Africa.

 

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Lee and Li, Attorneys-at-Law and the Embezzlement of NT$3 Billion by Eddie Liu (A, B)

Authors: Chiang, Y.; Rowe, W.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2009

[This document has not yet been rated] 2546 views

Dr CV Chen received news that one of Lee and Li's senior assistants had found a loophole in a power of attorney from one of the firm's clients, SanDisk Corporation (SanDisk), that had allowed him to illegally sell the client's shares in a Taiwanese company and to sneak out of Taiwan with over NT$3 billion.

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Misery Loves Company: Rethinking Social Initiatives by Business

Authors: Margolis, Joshua; Walsh, James
Product Type: Journal Articles
Source: Administrative Science Quarterly. Vol. 48, Issue 2.
Publication Year: 2003

[This document has not yet been rated] 2533 views

This paper assesses how organization theory and empirical research have thus far responded to this tension over corporate involvement in wider social life.

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The Greensboro Housing Authority (A)

Authors: Brown, Lew G.; Carlin, Diane; Craig, Margaret; Kawashima, William
Product Type: Cases
Source: NACRA Case Research Journal / The Laurier Institute
Publication Year: 2004

[This document has not yet been rated] 2525 views

The Greensboro, North Carolina Housing Authority (GHA) faced an angry population when it proposed to locate a new public housing community in a middle class neighborhood...

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The Roller Coaster Ride

The Resignation of a Star

Authors: Groysberg, Boris; Balog, Steve; Haimson, Jennifer
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2006

[This document has not yet been rated] 2521 views

Presents a detailed account of power dynamics that unfold in the firm when one of its best and brightest threatens to leave. Focuses on the dynamics of attracting, retaining, compensating, negotiating, and leveraging a star performer in a professional services firm...

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Qantas Airlines: Twitter Nosedive

Authors: Seijts, Jana; Bigus, Paul
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 2509 views

The executive of Government and Corporate Affairs at Qantas Airlines faced a communication situation that was spiraling out of control. By the second day, nearly 15,000 people worldwide had used social media to vent their frustrations with the airline. The executive needs to devise a plan of action, before additional damage is incurred by one of Australia’s strongest brands.

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Trouble in Paradise: Stakeholder Conflict in the Paseo Caribe Project

Authors: Toro, Gwendolyn; Sagebien, Julia; Quinones, Victor
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2010

[This document has not yet been rated] 2499 views

The case centres on the many controversies surrounding the Paseo Caribe real estate development project in San Juan, the capital of Puerto Rico.

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Malden Mills (A, B)

Authors: Nohria, Nitin; Gurtler, Bridget; Piper, Thomas R.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 2496 views

CEO Aaron Feuerstein of Malden Mills decided to pay idled workers after a massive fire at his mill in 1995. Focuses on the decisions made post-fire and the rebuilding process and eventual bankruptcy of the company...

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Managing Conflict in a Diverse Workplace

Authors: Gentile, Mary C.; Gant, Sara B.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1995

[This document has not yet been rated] 2495 views

This case consists of several vignettes and discussion points around issues of diversity and conflict in the workplace.

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Mattel: Getting a Toy Recall Right

Author: Quelch, John A.
Product Type: Research Notes / Working Papers
Source: Harvard Working Knowledge
Publication Year: 2007

[This document has not yet been rated] 2474 views

Mattel has been criticized heavily for having to recall not once but twice in as many weeks 20 million toys manufactured in China with lead paint and/or loose, potentially dangerous magnets. Clearly Mattel did not have sufficiently tight quality control procedures in its supply chain to compensate for the extra risks of outsourcing to relatively new Chinese subcontractors.

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What Every Executive Needs to Know About Global Warming

(Externalities Example 2: Climate Change)

Authors: Packard, Kimberly O'Neill; Reinhardt, Forest
Product Type: Journal Articles
Source: Harvard Business Review
Publication Year: 2000

[This document has not yet been rated] 2461 views

Thanks to the development of the Kyoto Protocol--an international plan to limit carbon dioxide and other so-called greenhouse gases in the atmosphere--global warming is beginning to assume a prominent position on the agendas of business executives...

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Has Biscuit Manufacturer Britannia Industries Found a Fresh Recipe for Growth?

Author: Knowledge@Wharton
Product Type: Magazine / Newspaper Articles
Source: The Wharton School of the University of Pennsylvania
Publication Year: 2009

[This document has not yet been rated] 2449 views

For more than a decade, biscuit manufacturer Britannia Industries has called on consumers to "Eat Healthy, Think Better."

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Haier Hefei Electronics Co. (A, B, C)

Author: Paine, Lynn S.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 2443 views

When Haier takes over the Yellow Mountain television factory in the distant Hefei province at the behest of Hefei's government, workers strike against the Haier culture and what it stands for.

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Executive Pay and the Credit Crisis of 2008 (A, B)

Authors: Narayanan, V.G.; Ferri, Fabrizio; Brem, Lisa
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 2440 views

The credit crisis of 2008 placed compensation practices at publicly traded firms in the United States under scrutiny.

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Starbucks Coffee: The Dorosin Issue (A)

Authors: Rosenthal, David; Boyd, Thomas C.; Feldman Barr, Terri
Product Type: Cases
Source: The Case Research Journal
Publication Year: 1998

[This document has not yet been rated] 2400 views

Starbucks is faced with a public-relations nightmare. Jeremy Dorosin, a customer claimed that an espresso machine he purchased was defective and that one was a used machine falsely sold as new. Despite the company's efforts at resolving the difficulties, Dorosin had not been satisfied...

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The Hurricane Katrina Multidisciplinary Service-Learning Project

"Hurricane Katrina: The Bentley Bayou La Batre Service-Learning Project"

Author: Bentley College
Product Type: Notes
Source: Bentley College, Bentley Service-Learning Center, Waltham, Massachusetts
Publication Year: 2006

[This document has not yet been rated] 2386 views

The Hurricane Katrina Service-Learning Project was developed by the Bentley Service-Learning Center in November and December 2005 in response to the devastating impact of the hurricane on the Bayou La Batre Rural Health Clinic in southern Alabama. The project used an integrated, team-based approach to rebuild and improve the business processes of the Clinic...

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SK-II China: Managing Public Relations

Author: Roberts, John
Product Type: Cases
Source: Stanford Graduate School of Business
Publication Year: 2007

[This document has not yet been rated] 2374 views

This case helps students to appreciate the complexity in resolving PR crisis in international markets. It also helps them to understand the profound impact one PR crisis can have on even the most established brands.

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Nokia India: Battery Recall Logistics

Authors: Dhanaraj, Charles; Sumukadas, Narendar; Johnson, P. Fraser; Malvankar, Monali
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

[This document has not yet been rated] 2341 views

Nokia had built a strong brand reputation over a ten-year period and was a market leader in the Indian mobile devices. India, incidentally, was also Nokia’s second largest market, next only to China. Suddenly, what corporate headquarters considered a routine product advisory for a defective battery, resulted in panic in customers after the Indian media widely publicized the potential dangers that defective batteries could pose.

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AccuForm: Ethical Leadership and Its Challenges in the Era of Globalization

Authors: Woo, Claudia H.L.; Wong, Raymond; Lau, Amy
Product Type: Cases
Source: University of Hong Kong
Publication Year: 2006

[This document has not yet been rated] 2332 views

AccuForm, a German-Hong Kong joint venture specializing in the production of chemical coatings for application to garments, is confronted with a situation where an unauthorized Chinese manufacturer had stolen one of AccuForm's experimental coatings, applied it to their own brand of clothing, and sold it to the public as an AccuForm product.

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The Case of Nutritional Foods

Author: Hanson, Kirk O.
Product Type: Cases
Source: Markkula Center of Applied Ethics
Publication Year: 2005

[This document has not yet been rated] 2303 views

What do we do when products go wrong? This fictional case explores the issue of product responsibility...

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The Ahold Crisis

Authors: Van Eennennaam, Fred; Mens, Maurits
Product Type: Cases
Source: Nyenrode Business University
Publication Year: 2006

[This document has not yet been rated] 2270 views

Monday 24 February 2003 was a black day in the history of Royal Ahold. On this day the world's third largest food retailer revealed a major accounting fraud at its subsidiary US Foodservice.

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Infosys (A, B)

Strategic Human Resource Management

Authors: DeLong, Thomas J.; Tandon, Jaya; Rengaswamy, Ganesh
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2006

[This document has not yet been rated] 2256 views

Infosys challenges itself to balance superb human resources with top-notch financial performance within the context of a growing company.

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The Children's Investment Fund, 2005

Authors: Cohen, Randolph B.; Sandbulte, Joshua B.
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2006

[This document has not yet been rated] 2255 views

TCI, The Children's Investment Fund, is a London-based hedge fund. The firm donates a significant fraction of the fees it earns to a charitable foundation. In 2005, TCI took a large stake in Deutsche Borse, the stock exchange in Frankfurt. Its battle with management disrupted a proposed merger and caused the CEO to exit. Addresses a variety of issues in the investments business, including: How do stock pickers create value? What are the benefits of long-term vs. short-term orientation, buying vs. selling short, and a generalist vs. a specialist approach? What is the role of shareholder activism in corporate governance? Do the investment business and charitable giving mix?

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Salomon and the Treasury Securities Auction Teaching Note

Authors: Paine, Lynn S.; Nichols III, Charles A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1996

[This document has not yet been rated] 2226 views

Set in June 1991, two months prior to Salomon Brothers' announcement that the firm had violated the Treasury Department's rules governing the auctions of new Treasury securities. Salomon Vice Chairman John Meriwether must decide how to address problems that continue to appear in the management of the firm's government bond trading activities...

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iPremier (A): Denial of Service Attack (Graphic Novel Version)

Authors: Austin, Robert D.; Short, Jeremy C.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 2210 views

Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks.

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Restructuring at Delphi Corporation

Authors: Gilson, Stuart C.; Abbott, Sarah L.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 2206 views

To understand the complex issues involved in restructuring a distressed company in Chapter 11, including the treatment of pensions and other post-employment labor claims, and to understand how such a business should be valued.

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Ethical Conflicts at Enron

Moral Responsibility in Corporate Capitalism

Author: Watkins, Sherron S.
Product Type: Journal Articles
Source: California Management Review, 45(4), 2003.
Publication Year: 2003

[This document has not yet been rated] 2202 views

In this article, Sherron Watkins discusses her role as the high-profile whistle-blower who helped bring down Enron...

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Sanlu's Melamine-Tainted Milk Crisis in China

Authors: Tao, Zhigang; Lu, Jiangyong; Woo, Claudia H.L.
Product Type: Cases
Source: The University of Hong Kong
Publication Year: 2009

[This document has not yet been rated] 2196 views

On 12 September 2008, Sanlu Group, the biggest producer of milk powder in China, rocked the country when it admitted that its infant formula had been contaminated with the toxic chemical melamine.

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Seventh Generation: Balancing Customer Expectations with Supply Chain Realities

Authors: Russo, Michael V.; Goldstein, Dan
Product Type: Cases
Source: Lundquist College of Business
Publication Year: 2007

[This document has not yet been rated] 2191 views

Faced with the prospect of being without a product when a contract manufacturer could no longer make its natural baby wipes, Seventh Generation substituted conventional wipes. But some of the ingredients in these conventional baby wipes proved unacceptable to its customers.

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GVM Exploration Limited

Authors: Rouse, Michael J.; Jiang, Guo-Liang Frank
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2006

[This document has not yet been rated] 2179 views

GVM Exploration Limited's (GVM) $2 million environmental assessment project at Grizzly Valley was disrupted by a road blockade set up by a small group of local First Nation people. How GVM handled this situation would not only affect the progress of the Grizzly Valley project but also other ongoing projects.

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The New Year's Eve Crisis

Authors: Naumes, W; Naumes, M
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2005

[This document has not yet been rated] 2157 views

This case is about the ethical implications of decisions in a corporate crisis involving falsified safety inspections and salmonella...

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Moda Textile Factory

Authors: Sposeep, Sherry; Linowes, Richard
Product Type: Cases
Source: Emerging Markets Development Advisers Program
Publication Year: 2004

[This document has not yet been rated] 2138 views

After the break-up of the Soviet Union, the Kyrgyz Republic suffered a major economic downturn as it began the transition to a market-based economy. When Sergei and Olga became entrepreneurs, they faced many significant challenges.

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Web-Conference: Corporate Governance in the Current Economic Climate

Authors: Koppell, Jonathan; Davis, Gerald; Gentile, Mary C.
Product Type: Multimedia
Source: The Aspen Institute Center for Business Education
Publication Year: 2009

[This document has not yet been rated] 2121 views

On October 27th, 2009, Aspen CBE hosted a web-conference on Corporate Governance in the Current Economic Climate.

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Marks & Spencer

Managing Employees Stress During Waves of Change

Authors: Vandermerwe, Sandra; Taishoff, Marika
Product Type: Cases
Source: Imperial College London
Publication Year: 2003

[This document has not yet been rated] 2112 views

The case provides a template of how a leading company reacts to and deals with stress, and asks participants to decide what, if anything, M&S should do now.

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Kent Thiry and DaVita

Leadership Challenges in Building and Growing a Great Company

Author: Pfeffer, Jeffrey
Product Type: Cases
Source: Stanford University
Publication Year: 2006

[This document has not yet been rated] 2100 views

DaVita, one of the largest operators of kidney dialysis centers in the United States, underwent a remarkable turnaround between 2000 and 2005, a transformation based on building a strong values-driven culture, with an emphasis on fact-based decision making and the theme of "one for all, all for one" and an emphasis on company as community.

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Walt Disney and the 1941 Animator's Strike

Authors: Nohria, Nitin; Mayo, Anthony J.; Gurtler, Bridget
Product Type: Cases
Source: Harvard Business School
Publication Year: 2005

[This document has not yet been rated] 2096 views

An ambitious creative genius, Walt Disney masterfully pursued emerging technological advantage and uniquely grasped and personified American social mores, but was reckless and naive about strategic business issues, especially concerning intellectual property and human resources management.

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CTV NewsNet (A, B, C)

Authors: Cavanaugh, Christina; Russell, Christina
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2010

[This document has not yet been rated] 2090 views

A national television station aired the wrong take of a CTV Newsnet broadcast, one filled with ethnic, gender and social slurs aimed to amuse the technicians in the studio. When this segment was inadvertently aired, the station was thrown into a crisis management situation where every reaction required an action...

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Ashland Oil, Inc. (A, B, C, D)

Trouble at Floreffe

Authors: Goodpaster, Kenneth E.; Delehunt, Anne K.
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 1990

[This document has not yet been rated] 2085 views

This case series involves a crisis in business ethics and management decision making, when one of the company's diesel fuel storage tanks collapses, releasing nearly one million gallons of oil into the Monongahela and Ohio Rivers. Divided into four cases guiding the reader through the sequence of events as they occur and their eventual repercussion on the company...

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Driving Change at Seagate

Authors: Kanter, Rosabeth Moss; Raymond, Douglas; Baranowski, Lyn
Product Type: Cases
Source: Harvard Business School
Publication Year: 2003

[This document has not yet been rated] 2080 views

A new CEO, Steve Luczo, together with COO Bill Watkins, have led a turnaround of Seagate, raising productivity dramatically and increasing innovation through teamwork, cross-functional collaboration, and other transformations in the culture of this manufacturer of disk drives for computers...

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Mercedes and the Moose Test (A, B)

Author: Diermeier, Daniel
Product Type: Cases
Source: Kellogg School of Management
Publication Year: 2004

[This document has not yet been rated] 2079 views

In 1997, Mercedes entered the compact car segment by introducing a revolutionary new car--the A-class. A few days after the car was officially introduced, it rolled over during a test known as the "moose test," conducted by a Swedish journalist.

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Troubled Times for the Chinese Toy Industry

Authors: George, S; Chakraborty, B; Govind, S
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 2077 views

The case discusses the development of the Chinese toy industry over the years as well as the problems facing the toy industry in China today.

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