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CBS Radio and the Imus Incident

Author: Bacon, C., Jr.
Product Type: Cases
Source: The CASE Journal
Publication Year: 2008

[This document has not yet been rated] 871 views

On 4 April 2007, Don Imus, one of the company's most popular talk show personalities made comments on the air regarding the Rutgers women's basketball team. After Moonves fired Imus, there was still a lot to consider. He really wanted a way for the company to meet the demands of the company's stakeholders. In addition, he wanted to avoid any more distractions from the firm's normal day-to-day operations.

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Trouble At Taco Bell: The E.Coli Breakout

Authors: Thadamalla, J.; Sharma, N.; Girija, P.
Product Type: Cases
Source: IBS Research Center
Publication Year: 2008

[This document has not yet been rated] 1387 views

In November 2006, 71 people in the US fell ill after eating at various Taco Bell restaurants, the leading Mexican style quick service restaurant chain in the US.

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Social Networking Issues and Orkut.com

Authors: Gupta, V.; Pawar, M.
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 1593 views

The case examines the controversies associated with Orkut.com, a social networking site of the US-based search engine company Google Inc. Orkut was being seen as a medium for promoting hatred toward some religions and communities, illegal drug dealings and child pornography.

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DHL's Corporate Social Responsibility Initiatives: The Disaster Management Program

Authors: Gupta, V.; Perepu, Indu
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 2344 views

The case discusses the disaster management programmes at the leading logistics company, DHL.

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Labor Unrest At Honda Motorcycle & Scooter India (Private) Limited

Authors: Purkayastha, Debapratim; Faheem, Hadiya; Mikkilineni, P.
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 4375 views

The case study focuses on the human resources (HR) problems faced by Honda Motor Cycle & Scooters India (HMSI). The case discusses the various reasons which led to the dispute between the management and employees of HMSI.

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Internal Financial Controls in the U.S. Catholic Church

Authors: West, Robert; Zech, Charles
Product Type: Essays and Concept Papers
Source: Edwards, Inc.
Publication Year: 2008

[This document has not yet been rated] 1413 views

This paper analyzes the effectiveness of the internal financial control mechanisms employed by U.S. Catholic dioceses on one measure of their effectiveness – the amount of embezzlement that has occurred in the diocese in recent years. The study is based on data collected from a recent survey of diocesan chief financial officers.

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Enel: CSR and Performance Measurement (A, B)

Authors: Pistoni, Anna; Songini, Lucrezia
Product Type: Cases
Source: European Academy of Business in Society
Publication Year: 2008

Faculty Rating: 5 stars5 stars5 stars5 stars5 stars [1 Faculty Rating] 1982 views

Enel was Italy’s largest power company and Europe’s second largest listed utility in terms of installed capacity.

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Mattel Toys: Made in China (A, B, C)

Authors: Jackson, G.; Xiubao, Y.
Product Type: Cases
Source: The University of Hong Kong
Publication Year: 2008

[This document has not yet been rated] 2759 views

This three-part case study relates to the 2007 product recalls of toys manufactured in China for Mattel Inc, the world's biggest toy maker.

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Hurricane Gudrun: Unleashing Crisis Power (A, B, C)

Author: Schlie, E.
Product Type: Cases
Source: ESMT European School of Management and Technology GmbH
Publication Year: 2008

[This document has not yet been rated] 1872 views

These cases illustrate key concepts and lessons about crisis management in the context of the energy sector in Sweden but also relates to broader general management and leadership topics.

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Image Crisis at BP

Authors: Gohokar, K; Girija, P.; Rao, P
Product Type: Cases
Source: ICFAI Business School, Bangalore
Publication Year: 2008

[This document has not yet been rated] 1571 views

This case helps students to understand: (1) the dynamics of the oil industry; (2) the crisis management strategy at BP; and (3) the importance of crisis management on the brand image of companies.

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Iroquois Container Corporation Flagstone Operations

Authors: Eisenbeis, H; Hanks, S; Clark, S
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2008

[This document has not yet been rated] 1935 views

Female employees in a subsidiary of a large, diversified, male-dominated organization had been subjected to a sexually hostile work environment.

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Crisis Management: Dealing with a Product Crisis

Authors: Bisi, S.; Purkayastha, Debapratim
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 3542 views

This is a collection of three caselets discussing the product crises faced by Nokia, Bausch & Lomb (B&L) and Mattel, and how these companies responded in the respective crisis situation.

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Troubled Times for the Chinese Toy Industry

Authors: George, S; Chakraborty, B; Govind, S
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 2516 views

The case discusses the development of the Chinese toy industry over the years as well as the problems facing the toy industry in China today.

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KPMG's Timothy Flynn: Restoring Credibility and Not Looking Back

Author: Knowledge@Wharton
Product Type: Magazine / Newspaper Articles
Source: Wharton School of the University of Pennsylvania
Publication Year: 2007

[This document has not yet been rated] 1497 views

For Timothy P. Flynn, chairman of the global accounting firm KPMG, ethics and integrity are not just boilerplate language in the company mission statement. Flynn became CEO of KPMG's U.S. partnership in 2005, just as former partners were being indicted for allegedly creating $2.5 billion in fraudulent tax shelters. The experience has made ethics and integrity a critical element of leadership at KPMG.

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SK-II China: Managing Public Relations

Author: Roberts, John
Product Type: Cases
Source: Stanford Graduate School of Business
Publication Year: 2007

[This document has not yet been rated] 2752 views

This case helps students to appreciate the complexity in resolving PR crisis in international markets. It also helps them to understand the profound impact one PR crisis can have on even the most established brands.

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Killer Coke

The Campaign Against Coca-Cola

Authors: Lane, Henry W.; Wesley, David T.A.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2007

[This document has not yet been rated] 3666 views

The CEO of Coca-Cola is faced with increasing criticism over the company's handling of alleged human rights abuses in Columbia. In response to a grass roots protest movement, the company has undertaken an audit of its bottling plants in Columbia and launched a public relations campaign aimed at refuting accusations of human rights violations.

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Toxic Toys

Author: Schapiro, Mark
Product Type: Magazine / Newspaper Articles
Source: The Nation
Publication Year: 2007

[This document has not yet been rated] 1441 views

Into the playrooms of children has come the unsettling news: those little red trains and other neat miniatures of the adult world may be coated in paint containing illegally high levels of lead, posing myriad risks to a child's neurological development.

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The Fed's Irresponsible Move

The 2001 rate cuts caused the bubble that is now a crisis. Here we go again.

Author: Katsenelson, Vitaliy N.
Product Type: Magazine / Newspaper Articles
Source: BusinessWeek
Publication Year: 2007

[This document has not yet been rated] 1196 views

I've seen this movie before, and it doesn't end pretty. That's what I thought on Sept. 18 when Federal Reserve Chairman Ben Bernanke took the road so often traveled by his predecessor, Alan Greenspan, and threw the financial markets a sop in the form of a big cut in interest rates. It was clearly what the markets wanted, as the immediate 336-point jump in the stock market confirmed. But popular decisions are not always the right decisions...

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The Global Economy: The Turning Point

Does the latest financial crisis signal the end of a golden age of stable growth?

Author: The Economist
Product Type: Magazine / Newspaper Articles
Source: The Economist
Publication Year: 2007

[This document has not yet been rated] 1606 views

IF ECONOMICS were a children's tale, a long period of rising incomes and improving living standards would always be followed by a big, bad recession. Rising unemployment, falling spending and contracting output—such is the inevitable reckoning for the good times of plentiful jobs and abundant earnings that went before. The hangover needs to be commensurate with the party. No country has had it quite so good as America. For the past 20 years or more its economy has managed an enviable combination of steady growth and low inflation...

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Building Sandcastles: The Subprime Adventure

Author: Retsinas, Nicolas P.
Product Type: Research Notes / Working Papers
Source: Harvard Business School Working Knowledge
Publication Year: 2007

[This document has not yet been rated] 1630 views

The subprime empire began with a tangible structure: a house. For the buyer, that house was a home. It represented upward mobility, a hedge against inflation, a stake in the community. As home prices rose, millions of renters, particularly those with less-than-stellar credit, yearned to seize the American dream. But traditional banks shunned "credit-impaired" borrowers. These borrowers were ripe for a deal that was too good to be true...

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Haier Hefei Electronics Co. (A, B, C)

Author: Paine, Lynn S.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 2998 views

When Haier takes over the Yellow Mountain television factory in the distant Hefei province at the behest of Hefei's government, workers strike against the Haier culture and what it stands for.

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Tetra Pak Argentina

Authors: Khanna, Tarun; Palepu, Krishna G.; Herrero, Gustavo A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 1656 views

Deals with the hands-on management of a difficult situation facing the subsidiary of a multinational corporation (Tetra Pak) in a developing country (Argentina). Shows how the foreign firm must cope with difficult domestic situations, where the levers of control are beyond its reach.

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Countrywide Feels the Heat

Embattled CEO Angelo Mozilo answers critics who claim the lender helped bring on the housing crisis

Author: Bartiromo, Maria
Product Type: Magazine / Newspaper Articles; Interviews
Source: BusinessWeek
Publication Year: 2007

[This document has not yet been rated] 1421 views

Angelo Mozilo, CEO of Countrywide Financial (CFC), is taking serious flak for the mammoth mortgage company's role in the housing meltdown. I caught up with Mozilo twice in the space of a week—first for an exclusive interview on CNBC following Bank of America's (BAC) $2 billion infusion into Countrywide, and then on the heels of a New York Times story taxing Mozilo and Countrywide with allegedly engaging in questionable lending practices...

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Mattel: Getting a Toy Recall Right

Author: Quelch, John A.
Product Type: Research Notes / Working Papers
Source: Harvard Working Knowledge
Publication Year: 2007

[This document has not yet been rated] 2953 views

Mattel has been criticized heavily for having to recall not once but twice in as many weeks 20 million toys manufactured in China with lead paint and/or loose, potentially dangerous magnets. Clearly Mattel did not have sufficiently tight quality control procedures in its supply chain to compensate for the extra risks of outsourcing to relatively new Chinese subcontractors.

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Trouble in Toyland: New Challenges for Mattel -- and 'Made in China'

Author: Knowledge@Wharton
Product Type: Magazine / Newspaper Articles
Source: Knowledge @ Wharton
Publication Year: 2007

[This document has not yet been rated] 2082 views

Asked whether one of the most famous dolls on earth is going to be hurt by Mattel's recalls of more than 10 million toys in the U.S. over the past three weeks, Wharton marketing professor Stephen Hoch offers this reassuring response: "Barbie is bulletproof."

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Eyes on China: The Costs of Progress

Authors: Siegel, Jeremy; Meyer, Marshall
Product Type: Magazine / Newspaper Articles
Source: Knowledge @ Wharton
Publication Year: 2007

[This document has not yet been rated] 1305 views

On August 1, Mattel recalled approximately 1.5 million toys made by a manufacturer in China because of dangerous levels of lead in their paint. The recall marks a continuation of the quality control problems that importers of Chinese-made exports have been experiencing over the past two months in products ranging from pet food to fish to tires...

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As China Roars, Pollution Reaches Deadly Extremes

Authors: Yardley, Jim; Kahn, Joseph
Product Type: Magazine / Newspaper Articles
Source: The New York Times
Publication Year: 2007

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 1952 views

No country in history has emerged as a major industrial power without creating a legacy of environmental damage that can take decades and big dollops of public wealth to undo.

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Toymaking in China, Mattel's Way

Authors: Barboza, David; Story, Louise
Product Type: Magazine / Newspaper Articles
Source: The New York Times
Publication Year: 2007

[This document has not yet been rated] 2146 views

Inside Mattel's sprawling test lab here, scores of technicians are doing their worst: setting Chicken Dance Elmo dolls on fire, wrecking Hot Wheels cars and yanking at the limbs of Dora the Explorer. The lab workers are paid to break toys, pick apart their innards, and analyze the raw materials that go into them...

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USG Corp. (A, B, C)

Authors: Bagley, Constance E.; Sherman, Eliot
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 1838 views

This case discusses CEO Bill Foote's decision of how to deal with his company's exposure to asbestos liability while keeping the business viable.

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There's no place like own

Author: Coleman, Alison
Product Type: Magazine / Newspaper Articles
Source: Director Magazine
Publication Year: 2007

[This document has not yet been rated] 897 views

A growing band of companies are giving power to the people by transferring ownership of the business to their management and staff.

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Web-Conference: Giving Voice to Values: A New Curriculum Collection

from May 24th, 2007

Authors: Gentile, Mary C.; Scully, Maureen; Drumwright, Minette E.
Product Type: Multimedia
Source: The Aspen Institute Business and Society Program
Publication Year: 2007

[This document has not yet been rated] 4679 views

If you missed the Web-Conference, come listen to Dr. Mary Gentile, the Giving Voice to Values Curriculum Author, and Professors Minette E. Drumwright and Maureen Scully, during their Web-Conference in which they discussed the Giving Voice to Values Curriculum and the best practices for teaching it in the MBA classroom.

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African Choices

Author: Nnanna, Godwin
Product Type: Magazine / Newspaper Articles
Source: China Dialogue
Publication Year: 2007

[This document has not yet been rated] 1236 views

Many Western companies have irreversibly damaged their reputations in Africa through a tragic disregard for local communities. Chinese corporations can avoid making the same mistakes, says Godwin Nnanna...

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Leading Change at Simmons (A, B, C, D, E)

Authors: Casciaro, Tiziana; Edmondson, Amy C.; McManus, Stacy; Roloff, Kate
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 5602 views

Asks participants to consider the decision of investing in an expensive training program following the loss of the three largest customers--retailers that together had contributed a third of Simmons' revenues.

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Getting the Right Help to Help to the Right People in the Wake of a Natural Disaster: What the Private Sector Can Do

Author: McKinsey & Company
Product Type: Policy and Issue Reports
Source: Clinton Global Initiative
Publication Year: 2007

[This document has not yet been rated] 991 views

The worst of nature often brings out the best in people. When natural disasters strike, individuals, community groups, humanitarian organizations and, increasingly, private sector companies rise to the occasion – often in huge numbers, with stunning generosity, and across the political and social lines that often otherwise divide us. Despite truly good intentions, this outpouring of support doesn’t always hit its mark. Despite truly good intentions, this outpouring of support doesn’t always hit its mark.

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De Beers at the Millennium

Authors: Ghemawat, Pankaj; Marciano, Sonia
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 3996 views

Consumers' increasing awareness that diamond production in some countries was linked to inequities and human rights violations had an impact on De Beers' reputation. In 2000, De Beers' sustainability depends on the ability of its leaders to shift the paradigm of both the firm and its context.

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Rwanda

National Economic Transformation

Authors: Porter, Michael E.; Carlsson, Kjell; McCreless, Michael
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 1970 views

Rwanda, one of the poorest countries in the world, highlights the challenges of economic development in Africa and in other low-income countries. This case asks how a good set of policies--both macro and micro--can address the economic challenges of a least developed country following a national crisis.

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Epcor Utilities Inc (A, B)

A Critical Community Consultation

Authors: Bansal, Pratima; Ewart, Tom
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2007

[This document has not yet been rated] 2341 views

In January 2003, EPCOR Utilities was facing great pressure from a radical grass-roots group that wanted the company out of its community of Rossdale.

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The Role of Multinational Enterprises in Responding to Violent Conflict: A Conceptual Model and Framework for Research

Authors: Oetzel, Jennifer; Getz, Kathleen A.; Ladek, Stephen
Product Type: Journal Articles
Source: American Business Law Journal, Volume 44, Issue 2, 331–358, Summer 2007
Publication Year: 2007

[This document has not yet been rated] 958 views

The objective of this article is to develop an understanding of why and how businesses can respond to situations of violent conflict.

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The Simpletel Dilemma

Authors: Venkataraman, S.; Nair, P.; Narayanan, R.
Product Type: Cases
Source: Darden Business Publishing
Publication Year: 2007

[This document has not yet been rated] 1065 views

Several years back, SimpleTel's found itself in a situation where customers were migrating to smaller, local telecom providers to avoid the congestion on SimpleTel's network. That, along with debt obligations related to the massive investments in capacity, and lack of demand was threatening to push SimpleTel to the verge of bankruptcy.

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Video: Advanced Results Marketing (A)

Authors: Marram, E.; Youngman, C.; Luecke, R.
Product Type: Cases; Multimedia
Source: Arthur M Blank Center for Entrepreneurship
Publication Year: 2007

[This document has not yet been rated] 1214 views

This video is to accompany the case '154-C07A-P'. The abstract of the case is as follows: Victor Grillo, was deeply distressed by what was happening in Advanced Results Marketing, the company he had founded.

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The Consumer Culture of Poverty

Behavioral Research Findings and Their Implications in an Ethnographic Context

Authors: Hill, Ronald Paul; Gaines, Jeannie
Product Type: Books / Book Chapters
Source: Blackwell Publishing, Inc.
Publication Year: 2007

[This document has not yet been rated] 1327 views

The purpose of this article is to bring a subset of this scholarship together in order to examine the concept and reality of the consumer culture of poverty as derived from ethnographic and qualitative investigations of various subpopulations of poor American consumers.

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Roche and Tamiflu: Doing Business in the Shadow of Pandemic

Authors: Peters, Lars; Gottschalk, Jochen; Feddersen, Timothy
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 1686 views

What steps, if any, should Roche take with respect to patent protection and production licensing in the shadow of a potential pandemic?

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Leading Change: An Interview with the Managing Director of Tata Motors

Author: Kumra, Gautam
Product Type: Journal Articles; Interviews
Source: The McKinsey Quarterly
Publication Year: 2007

[This document has not yet been rated] 2207 views

The transformation of Tata Motors into a highly successful, well-diversified, and globally ambitious automobile giant represents one of India's most remarkable corporate-success stories in recent times.

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Sony's Battery Recall Fiasco

Authors: Fernando, R; Sengupta, R
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2007

[This document has not yet been rated] 1698 views

This case is about the worldwide recall of lithium-ion batteries manufactured by Sony Energy Devices Corporation, a subsidiary of Sony Corporation.

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Mariners Accident and Indemnity Insurance Company: Balancing Strategy and Business Ethics

Authors: Fransson, M; Thorne McAlister, D
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2007

[This document has not yet been rated] 1735 views

Bob Smith, Senior Vice President of Mariners Accident and Indemnity Insurance Company, recently learned that the company is in dire financial straits due to a severe cash flow shortfall forecast.

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Shell's Environmental Responsibility in Vila Carioca, Sao Paulo, Brazil

Author: Puppim de Oliveira, José Antônio
Product Type: Cases
Source: Institute for Ethical Business Worldwide, Mendoza Business School, Notre Dame University
Publication Year: 2007

[This document has not yet been rated] 1881 views

Shell defines its aim as "to meet the energy needs of society, in ways that are economically, socially and environmentally viable, now and in the future." Shell was one of the pioneers in the movement for Corporate Social Responsibility. The company says it is committed to sustainable development and human rights: "Our core values of honesty, integrity and respect for people define how we work. These values have been embodied for more than 25 years in our Business Principles, which since 1997 have included a commitment to support human rights and to contribute to sustainable development." The case of Vila Carioca (São Paulo City) illustrates the difficulties companies face when past actions are judged by current institutional and regulatory environments.

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Southwest Airlines Flight 1248 (A, B, C)

Authors: Diermeier, Daniel; Heinze, Justin
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 3710 views

After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions.

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Trend Micro (A, B): Responding to a Service Failure

Author: Tybout, Alice M.
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 1723 views

Students learn to consider a range of crisis management options, including apologizing, sharing information, and compensating harmed customers and illustrate the role of corporate culture in determining a company's response to a crisis.

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Seventh Generation: Balancing Customer Expectations with Supply Chain Realities

Authors: Russo, Michael V.; Goldstein, Dan
Product Type: Cases
Source: Lundquist College of Business
Publication Year: 2007

[This document has not yet been rated] 2629 views

Faced with the prospect of being without a product when a contract manufacturer could no longer make its natural baby wipes, Seventh Generation substituted conventional wipes. But some of the ingredients in these conventional baby wipes proved unacceptable to its customers.

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Corporate Responsibility in the Midst of Financial Distress

Authors: Lakatos, J; Bukowy, S
Product Type: Cases
Source: Babson College
Publication Year: 2007

[This document has not yet been rated] 2206 views

This case study covers key concepts in finance, business ethics and corporate responsibility, including the duties of directors and officers, the rights of shareholders, debt restructuring, reorganisations and bankruptcy.

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