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Qantas Airlines: Twitter Nosedive

Authors: Seijts, Jana; Bigus, Paul
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 582 views

The executive of Government and Corporate Affairs at Qantas Airlines faced a communication situation that was spiraling out of control. By the second day, nearly 15,000 people worldwide had used social media to vent their frustrations with the airline. The executive needs to devise a plan of action, before additional damage is incurred by one of Australia’s strongest brands.

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CloudFlare, Inc.: Running Hot?

Authors: Eisenmann, Thomas R.; Godden, Alex
Product Type: Cases
Source: Harvard Business School
Publication Year: 2013

[This document has not yet been rated] 76 views

In July 2012, the cofounders of CloudFlare, a Silicon Valley startup that protects websites and accelerates their traffic, are considering the implications of five employees' resignations over the prior three months. Was this natural attrition for a high-tech venture with a staff of 35 experiencing explosive growth, or were the resignations symptomatic of bigger issues with CloudFlare's culture and management processes?

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First Green Bank: Bringing Bloom to Desert Landscapes

Authors: Marquis, Christopher; Almandoz, Juan
Product Type: Cases
Source: Harvard Business School
Publication Year: 2013

[This document has not yet been rated] 49 views

First Green Bank is a bank start-up in the midst of the financial crisis which aims to promote sustainability while making money as a bank. The case presents an ethical dilemma as it considers a loan to an arms manufacturer…

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Facing Challenges and Opportunities for Franchised Rural Health Services: A PSI/Myanmar Case Study

Authors: De La Cruz, Anna York; Montagu, Dominic
Product Type: Cases
Source: Global Health Group
Publication Year: 2013

[This document has not yet been rated] 139 views

Dr. Min Zaw, Director of the Health Services Department of Population Services International, Myanmar, sat still, deep in thought at the head of the conference room table in PSI’s Yangon office. Deputy Country Director David Valentine had recently informed him of a new funding opportunity: a large American donor was offering support for the expansion of program activities for market-based healthcare delivery in rural areas. However, Dr. Min Zaw knew that pursuing this new funding would mean making a commitment to transition the existing rural network into a completely new for-profit model. Though much of his team was in favor of seizing this opportunity and making the transition, others were concerned about the unknowns...

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micro Home Solutions: A Social Housing Initiative in India

Authors: Kerr, William R.; Brownell, Alexis
Product Type: Cases
Source: Harvard Business School
Publication Year: 2013

[This document has not yet been rated] 52 views

mHS is a social enterprise for the provision of affordable housing in India. After India's microfinance industry collapses, mHS needs to reposition itself for continued operations and long-term growth.

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Britannia Industries Ltd.

Authors: Klassen, Robert; Chandrasekhar, Ramasastry
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 50 views

The CEO of Britannia Industries Ltd, a manufacturer of bakery products, was at a crossroads. After early signs of success, Britannia’s CEO faced two challenges. How should Britannia scale up the manufacture and distribution of social products? And, how should the firm develop the social products into a sustainable business?

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Goran Kapicic at Actavis China

Author: Lowe, Joo Yong
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 107 views

The managing director of a multinational company turns a loss-making business into a profit-making venture by using his unique brand of leadership to change the organizational culture and develop a responsible proactive attitude in his employees.

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LifeSpring Hospitals: Delivering Affordable, High-quality Maternal Health Care in India

Authors: Anant, Priya; Velamuri, S. Ramakrishna; Zhang, Wei; Mukherjee, Monidipa
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 100 views

This case highlights the journey of an organization that was set up in Hyderabad, in southern India, to provide affordable maternal care services to women from low-income urban families...

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Volvo Construction Equipment: Managing a Plant Closure (A, B, C)

Authors: Weil, Mary; Mark, Ken
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 48 views

The vice-president and general manager of the Canadian operations of a multinational vehicle manufacturer learns that the plant he supervises will be shut down in 15 months…

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Diamond Foods, Inc.

Authors: Srinivasan, Suraj; Gray, Tim
Product Type: Cases
Source: Harvard Business School
Publication Year: 2013

[This document has not yet been rated] 63 views

The Diamonds Foods, Inc. case describes the major accounting blow up at the company in late 2011 that was triggered by a report by Off Wall Street, a prominent short selling research firm...

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